Delivery Policy 2023
What is the standard delivery service for orders?
Orders placed by 16:00 Monday to Friday will be dispatched on the next working day.
Orders placed online before 12:00 will be dispatched on the same working day.
Orders are delivered between 09:00 and 17:30 for mainland UK and customers based in Northern Ireland will be delivered within 3 working days. Premium deliveries are available on request.
Deliveries to the Republic of Ireland are a 3 day service subject to customs clearance and location.
If you require further information please contact our Customer Services department for details
Telephone: +44 (0) 141 814 3500 or email: email@example.com
What if I need a guaranteed delivery time?
Eclipse can offer you the option to upgrade your delivery to a pre 09:30 delivery or a pre Noon delivery throughout the week.
If you need goods at the weekend, we also have a premium Saturday delivery service for mainland UK and customers based in Northern Ireland. Customers in Ireland should contact our
Customer Services department: telephone: +44 (0) 141 814 3500 or email: firstname.lastname@example.org
What happens if I have a problem with the order that has been delivered?
You should contact our Customer Services team on +44 (0) 141 814 3500 and give full details of the problem; we will be delighted to help.
Returns Policy 2023
Our objective is to provide a high level of product and service to our customers. If something is not as you expected we will endeavour to resolve this as soon as possible.
In order to make this happen, we have put in place a guide to help you
Carrier Loss or Damage
Eclipse must be notified of all losses or damages with 7 days of delivery.
At the time of delivery any shortage or damage must be recorded on the delivery POD when signing for the goods.
We are unable to accept returns out with these criteria as our carrier will not accept such claims.
Faults or Defects
All our products come with a 12-month warranty* from the date of purchase.
In the event that you receive a faulty or defective product, we will normally request supporting evidence to substantiate the claim – in most cases this will take the form of photographs.
For MTM products we may have supplementary questions to ascertain if a replacement or repair is most appropriate.
We will always act quickly to obtain information and we do this to preserve our service quality, rather than challenge the validity of any concern.
Replacements & Credit Notes
If a replacement product is required we will despatch this as soon as possible.
In most instances we will collect the original items for ‘return and credit’ however on some occasions we will replace items free of charge.
All credit notes will be issued dependent on inspection of returned goods by Eclipse and we reserve the right to reduce the amount of refund.
You may wish to return an item that is not faulty, returns can be arranged subject to the below;
- Goods must be in re-sellable condition and within 3 months of purchase:
- In original packaging
- Full unit quantities only
- Goods must be within our current selling ranges
- Goods should be adequately packaged for return, Eclipse is not liable to return losses or damages
- Non-returnable items include:
- All cut length fabrics
- Made to Measure products
Goods will be inspected on return and a credit note will be issued based on the lesser of the purchase price or resale value.
All non-fault returns are subject to a handling charge fee.
To discuss arranging a return please contact our dedicated Customer Service Team via email email@example.com telephone 0141 814 3500 and select Option 2, we will be delighted to help.